What is Aubrey, Bluebird's AI assistant?

Aubrey is an optional agent-assist AI that helps reps after they accept an opportunity. It answers product and service questions, helps handle objections, suggests next steps, drafts follow-up messages and summarizes opportunities. It supports real sales conversations rather than replacing them.

The purpose of Aubrey is to reduce the time a salesperson spends searching for information or preparing routine communication while an opportunity is active. For example, a rep may need help framing a response to a customer question or deciding how to follow up after an initial conversation. Agent assistance keeps the focus on helping the person handling the lead, rather than replacing the relationship between that person and the buyer.

As with any AI-assisted sales work, the rep should review suggestions before using them. Product details, pricing, commitments and customer-specific advice need to be checked against the organization’s approved information and the actual circumstances of the opportunity. Aubrey is optional, so teams can discuss where assistance would be useful and where existing processes should remain unchanged. During evaluation, identify the questions and tasks that consume the most time and confirm the appropriate scope of assistance with Bluebird.